Refund policy

We want you to love your squishies. If something isn't right, we're here to help.

You have 30 days from the date you receive your order to request a return.

Because our products are soft, hand-squeezable items, we can only accept change-of-mind returns for items that are unopened, unused, and still sealed in their original packaging, with all tags and inserts intact. Once a squishy has been opened or squeezed, we are unable to resell it, so we cannot accept it back unless it is defective, damaged, or was sent in error.

To start a return, email us at shop@visionalpop.com with your order number and, where relevant, photos. If your return is approved, we will send you instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.

Approved returns are sent to:
Visional Pop Inc, c/o FNS, 18620 Harmon Ave., Carson, CA 90746, United States

Return shipping

  • Change of mind: return shipping is paid by the customer. The original shipping charge is non-refundable.
  • Defective, damaged, or incorrect items: we cover return shipping and provide a prepaid label.

Damage and issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, contact us within 7 days of delivery with photos of the item and the packaging so we can make it right.

What is normal for a squishy (and not a defect)

Our squishies are made from soft foam and polyurethane materials, and each one is finished by hand. The following are normal characteristics of the product and are not considered defects:

  • Slight variation in color, shading, or printed detail between items
  • Variation in scent strength, and scent fading over time
  • Small differences in size, shape, or firmness
  • Minor creases, flat spots, or compression marks from packaging, which typically recover within a few hours of unpacking
  • A faint manufacturing odor when first unpacked, which fades with airing

Non-returnable items

  • Items that have been opened, used, or squeezed (except defective, damaged, or incorrect items)
  • Blind box, mystery box, and assorted or random items once opened
  • Sale items and gift cards
  • Custom or personalized items

Exchanges

The fastest way to get the item you want is to return the eligible item and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return. If approved, you will be refunded automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved, contact us at shop@visionalpop.com.