FAQ

Orders & Payments

Q
What payment methods do you accept?
A We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
All payments are securely processed through Shopify, and we do not store any of your credit card information.
Q
Can I change or cancel my order after it’s been placed?
A If your order has not yet entered the shipping preparation stage, please contact us at shop@visionalpop.com.
Once your order has been shipped, we are unable to make any changes or cancellations.
Q
Can multiple orders be combined into one shipment?
A Unfortunately, separate orders cannot be combined once they are confirmed.
Please ensure that all items are added to your cart before completing your purchase.

Shipping

Q
How long will it take for my order to ship?
A Orders are typically processed within 1-3 business days.
Delivery times vary by region (e.g., 5-10 business days within the U.S., or 10-21 business days for international orders).
Q
Do you offer free shipping for orders over $70?
A Yes. Orders over $70 qualify for free standard shipping within the United States.
(International orders are excluded from this offer.)
Q
Do you ship internationally?
A Yes, we ship worldwide! Shipping costs are automatically calculated at checkout.
Please note that we may not be able to deliver to certain countries or regions.

DDU (Delivered Duty Unpaid) : Duties, taxes, and import fees are not included in the shipping cost and are the customer’s responsibility upon delivery.
DDP (Delivered Duty Paid) : Duties, taxes, and import fees are included in the shipping cost.
Q
Can I track my order?
A Yes. Once your order has been shipped, you will receive an email with your tracking number.
You can check the delivery status on the carrier’s website.

Returns, Exchanges & Damaged Items

Q
What is your return policy?
A We are unable to accept cancellations or returns once an order has been shipped.
However, if your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at shop@visionalpop.com.
Returns or exchanges are accepted only for unused and unopened items in their original condition and packaging.
Q
What if I entered the wrong shipping address?
A We are unable to change shipping addresses once an order has been shipped.
Please double-check your address before completing checkout.
We cannot be held responsible for any loss or delay caused by incorrect address information.
Q
What should I do if my package hasn’t arrived?
A your tracking shows “Delivered” but you have not received your package, please contact the shipping carrier directly.
We will gladly assist you with investigation or filing a claim if necessary.

Product Information

Q
Are your products safe for children?
A Our products are designed as collector’s items for fans aged 15 and above.
They are not intended for use by children under 12 years old.
All product tags and packaging clearly state “For Ages 15+”.

Orders & Payments

Q
How can I contact customer support?
A Please email us at shop@visionalpop.com.
Our team will respond within 24 business hours.
Q
How long will it take to resolve my issue?
A We aim to process all return, exchange, or refund requests within 72 hours after receiving the necessary information.